Effective Date: 25th OCTOBER, 2024

 

Welcome to My Home Right. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.myhomeright.net (the “Site”). Pleaseread this policy carefully. By accessing or using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

1. Information We Collect

Personal Information:

When you book our services, sign up for our newsletter, or contact us through the Site, we may collect personal information, such as your name, email address, phone number, and serviceaddress.

Usage Data:

We automatically collect certain information when you visit our Site, including your IP address, browser type, browsing history, and other details to help improve your user experience.

 

2. How We Use Your Information

We may use the collected information forvarious purposes, including:

- To provide, operate, and maintain ourservices

- To respond to your inquiries and communicate with you

- To personalize and enhance your experience on our Site

- To improve our services, features, and functionalities

- To process payments for services rendered

 

3. Sharing Your Information

We may share your information in the following situations:

- With Service Providers: We may share your information with third-party vendors who assist us in running our business,such as payment processors, customer service providers, and marketing agencies.

- Legal Compliance: We may disclose your information to comply with legal obligations, resolve disputes, or protect our rights.

- With Your Consent: We may share information with other parties if we obtain your explicit consent.

 

4. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage of data is completely secure, and we cannot guarantee absolute security.

 

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to collect information about your interactions with the Site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features on our Site.

 

6. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these externalsites. We encourage you to read their privacy policies before sharing yourinformation.

 

7. Your Privacy Rights

You may have rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise any of these rights, please contact us using the contact details below.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will have an updated “Effective Date.”

 

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

My Home Right  

Email: support@myhomeright.net  

Phone: (416)770-7155

Address: 1000 THE ESPLANADE N, SUITE 508,PICKERING, ON CANADA L1V 6V4

Refund Policy for MY HOME RIGHT

At MY HOME RIGHT, we are committed toproviding exceptional services that meet your expectations. However, if you arenot completely satisfied with our services, we offer a clear and fair refundpolicy to address your concerns.

Eligibility for Refunds:

  • Refund requests must be made within 14 days of the payment date.
  • Refunds are evaluated on a case-by-case basis and are subject to review by our management team.
  • A valid proof of payment (receipt or invoice) is required.

Refund Request Process:

  1. Contact Us: To request a refund, please reach out to our customer service team at support@myhomeright.net or call at (416)770-7155.
  2. Provide Details: Include your service details, reason for the refund request, and any supporting documentation.
  3. Review Period: Our team will review your request and notify you of the decision within 5 business days.

Refund Options:

  • Approved refunds will be processed via the original payment method where possible.
  • Alternatively, refunds may be issued via cheque, mailed to the address provided by the customer. Please allow up to 7 business days for cheque processing and delivery.

Exceptions to Refunds:

  • Refunds may not be provided for services already rendered if the work was completed according to agreed-upon standards.
  • Refunds will not be issued for missed appointments or cancellations without prior notice as per our Cancellation Policy.

Contact Us:

If you have any questions about our refundpolicy or need further assistance, please don’t hesitate to contact us:

 

CANCELLATION POLICY

Cancellation Policy for MY HOME RIGHT

At MY HOME RIGHT, we understand that schedules can change. To accommodate our clients while ensuring smooth operations, we have outlined our cancellation and rescheduling policy as follows:

Rescheduling Appointments:

  • Appointments can be rescheduled up to 24 hours in advance of the originally scheduled time without any penalty.
  • To reschedule, please contact us at support@myhomeright.net or through our website at https://www.myhomeright.net. Provide your appointment details and preferred new time.

Late Rescheduling or Cancellation:

  • Changes made less than 24 hours before the scheduled appointment may incur a $25.00 late re-scheduling fee.
  • For no-shows or cancellations without prior notice, up to a 50% refund may apply.

Emergency Situations:

We understand that emergencies happen. Ifyou cannot provide 24-hour notice due to unforeseen circumstances, pleasecontact us as soon as possible at support@myhomeright.net.We will review these cases individually and do our best to accommodate yoursituation.

Contact Us:

For any questions or to make changes toyour appointment, please reach out:

Thank you for choosing MY HOME RIGHT. We appreciate your cooperation in helping us provide efficient and reliable services to all our clients.