Our Cleaning Exceptions
Here’s a list of exceptions to what My Home Right cleans to ensure clarity and set proper expectations with our customers:
1. Biohazardous Materials
Blood, bodily fluids, or any hazardous waste.
Mold removal beyond surface cleaning (requires a specialized service).
Pest infestations or dead animals.
2. Items of High Value or Fragility
Antiques, heirlooms, or collectibles requiring special care.
Delicate electronics or appliances, such as interior computer equipment.
Chandeliers or custom light fixtures that require disassembly.
3. Structural Damage
Cleaning areas with severe water damage, smoke damage, or fire residue.
Crumbling walls, ceilings, or areas that are structurally unsafe.
4. Outdoor Cleaning
Exterior windows above the first floor (unless specifically arranged).
Garage or shed cleaning beyond surface tidying.
Driveways, patios, or heavy-duty outdoor cleaning (e.g., pressure washing).
5. Heavy-Duty Cleaning Beyond Residential Scope
Industrial or factory-level cleaning.
Hoarding cleanup requiring specialized equipment or biohazard considerations.
Post-crime scene or disaster cleanup.
6. Personal Items
Sorting or organizing personal papers, documents, or mail.
Decluttering or organizing closets, drawers, or cabinets unless pre-arranged.
7. HVAC and Vent Systems
Cleaning inside air ducts, furnaces, or vents (requires specialized services).
Chimney or fireplace deep cleaning.
8. High-Risk Areas
Roofs, attics, or crawl spaces.
Cleaning areas with active pest infestations or hazardous debris.
9. Stains That Require Specialized Treatment
Deep carpet stains, such as ink, wine, or pet urine, requiring steam cleaning or professional restoration services.
Permanent or ingrained discoloration on surfaces.
10. Large Furniture or Appliance Movement
Moving heavy furniture or appliances that could cause injury or damage.
Cleaning behind or under immovable objects unless prior arrangements are made.
This list can help clarify the scope of services for My Home Right, ensuring smooth communication with our customers and protecting both parties from misunderstandings.
Refund Policy for MY HOME RIGHT
At MY HOME RIGHT, we are committed to providing exceptional services that meet your expectations. However, if you are not completely satisfied with our services, we offer a clear and fair refund policy to address your concerns.
Eligibility for Refunds:
Refund requests must be made within 14 days of the payment date.
Refunds are evaluated on a case-by-case basis and are subject to review by our management team.
A valid proof of payment (receipt or invoice) is required.
Refund Request Process:
Contact Us: To request a refund, please reach out to our customer service team at support@myhomeright.net or call at (416)770-7155.
Provide Details: Include your service details, reason for the refund request, and any supporting documentation.
Review Period: Our team will review your request and notify you of the decision within 5 business days.
Refund Options:
Approved refunds will be processed via the original payment method where possible.
Alternatively, refunds may be issued via cheque, mailed to the address provided by the customer. Please allow up to 7 business days for cheque processing and delivery.
Exceptions to Refunds:
Refunds may not be provided for services already rendered if the work was completed according to agreed-upon standards.
Refunds will not be issued for missed appointments or cancellations without prior notice as per our Cancellation Policy.
Contact Us:
If you have any questions about our refund policy or need further assistance, please don’t hesitate to contact us:
Phone: (416)770-7155
Email: support@myhomeright.net
Website: https://www.myhomeright.net
CANCELLATION POLICY
Cancellation Policy for MY HOME RIGHT
At MY HOME RIGHT, we understand that schedules can change. To accommodate our clients while ensuring smooth operations, we have outlined our cancellation and rescheduling policy as follows:
Rescheduling Appointments:
Appointments can be rescheduled up to 24 hours in advance of the originally scheduled time without any penalty.
To reschedule, please contact us at support@myhomeright.net or through our website at https://www.myhomeright.net. Provide your appointment details and preferred new time.
Late Rescheduling or Cancellation:
Changes made less than 24 hours before the scheduled appointment may incur a $25.00 late re-scheduling fee.
For no-shows or cancellations without prior notice, up to a 50% refund may apply.
Emergency Situations:
We understand that emergencies happen. If you cannot provide 24-hour notice due to unforeseen circumstances, please contact us as soon as possible at support@myhomeright.net. We will review these cases individually and do our best to accommodate your situation.
Contact Us:
For any questions or to make changes to your appointment, please reach out:
Email: support@myhomeright.net
Website: https://www.myhomeright.net
Telephone #: (416)770-7155
Thank you for choosing MY HOME RIGHT. We appreciate your cooperation in helping us provide efficient and reliable services to all our clients.
